I think that having a service standard for the investigation of a complaint by the agency—so, by the RCMP or the CBSA—in that first instance would be helpful.
The commission has its own service standard. Once we get the complaint on review, we have our service standards. We have to report annually to Parliament on whether we meet those service standards. The process is already well established. We don't always meet our service standards, but we certainly strive to.
I think that, a lot of times, it's that first-instance investigation that is the challenge, that takes quite a while. There's a multitude of reasons for why it can take a long time, including complainants who don't make themselves available sometimes when the RCMP wants to interview them and discuss their complaints, so it can go much longer than the 90 days.
With regard to my earlier point, the language here appears to say that it's from the time a person complains to the time it's resolved, which could be upon review. If we were to go with resolving it in one year, by my math the commission would have about one month to get information from the RCMP, review it and write its report to the commissioner if it wasn't satisfied. However, if you parsed it out and perhaps excluded complaints that are on review, just that initial investigation to get the complainant the initial response might be helpful.