What's missing is the addition of a provision like the one in amendment NDP‑21 that would allow people to file a complaint against the agency's policies or procedures, or the services it provides. That's something that was frequently mentioned by witnesses. I believe it's an important aspect in connection with complaints.
A second subamendment cannot be moved. Accordingly, if that subamendment is carried, I'm going to try to move another one that includes such a provision.
I'm not worried that this would open the door to too many complaints. What I'm worried about is that there are not enough resources. That's something that became clear in our meetings, in particular in our discussions with the former minister.
I think that the very principle underlying the commission's role ought to be its capacity to accept not only individual complaints, but also complaints on behalf of people who may have left Canada and are accordingly unable to file complaints in person, or when there are systemic problems.