The commission has a policy—it's available on our website—that governs the discretion to refuse to deal with a complaint. We have a framework around what “trivial, frivolous, vexatious or made in bad faith” is. That's how we apply the discretion of the chairperson, or her delegate in this case.
I can read to you the policy and the definitions we use, if you'd like, or we can skip that.