We're talking here about a case management team, which mainly consists of three types of employees: a parole officer, the parole officer's supervisor and a correctional officer. Sometimes, depending on the cases, psychologists, psychoeducators, specialized educators or even teachers may be added to the team.
The correctional officer must obviously record what he or she observes in various documents, such as casework records, observation reports and incident reports. I guarantee you that what's written is necessarily taken into consideration. When parole officers switch on their computers, they can see on the screen if any incidents have occurred because the computer tracks them. The information is there; it's visible. They can read what's happening and what has happened. They can consult the offence reports and see what happened. An enormous amount of information comes from correctional officers, staff on the floor, teachers, program officers, social program officers, Indigenous liaison officers and so on. The parole officer is ultimately the person who takes all of that information into consideration.
All the information is stored in computer and paper files. That explains why the task is so burdensome: an enormous amount of information has to be taken into account.
In addition, there's obviously nothing preventing people from speaking amongst themselves. These are good practices that should be encouraged.