You spoke about perception. Perception is based on the information provided to the public. Trust may or may not be established afterwards.
I'll focus on two key words, which are “transparency” and “accountability”. I didn't come up with these words. Your office referred to them in 2018. Today, we're talking about perception, and the information shared in connection with Mr. Bernardo's case.
Did the issues raised by your office in 2018 also concern inmate transfers and the review of the related decisions? Has anything changed between 2018 and 2023? If things haven't changed, what could be put in place to improve the agency's transparency?