Yes, and just to clarify, the first contact letter is for those who wish to come forward and register with us but haven't done so yet, or maybe we haven't processed the registration. It starts, “Further to our recent telephone conversation, here's all of the information that you're entitled to receive. This is how you can receive it. This is how you can sign up for our portal.” It explains everything from location to confidentiality to preferences, etc.
In what you're speaking to, I think Bill S-12 will help with that, because with the courts now being able to convey the victim information to us directly, that will help us ask them if they wish to receive our services. Part of the difficulty is often knowing where the victims are. Sometimes they go to court, and then we don't know how to find them. I think that will help in terms of conveying that information. Then if they don't wish to receive further contact up front, we'll be able to know that.
I think that will be helpful, because for us...and we've increased our outreach over the years, especially to marginalized groups and populations, to be able to make them aware of our services. However, if they don't come to us, we often can't find them.