My sense is that citizen science provides a very good framework for listening. One of the things it does is to help structure things in such a way that they can be communicated so that both parties understand. Sometimes the local community may speak differently. They may speak a different language. They may have different ways of expressing something so that it isn't heard by the receiver. Putting it into a scientific context, I think, can be very helpful, so that both groups can understand each other a bit more.
On February 7th, 2023. See this statement in context.