Could I interrupt you right here, with all due respect?
The increase in applications has been a phenomenon for the last 10 years, at least. What is your office's ability to provide support to people putting these in? Do you hire more people? Do you have to use software? What are you doing to make sure you're keeping up with the demand?
Obviously, you can't keep going with the same method. What is it you're doing to meet the demand of the market? It is a fast-paced market. These people need answers and they need results.