Upon getting here? Broadly speaking, people who come to our centre are unaware of the training that's available. They're unaware, so when we connect them with that—I don't want to paint a grim picture that there are no services available; there are some services, but I think the problem is that people don't know about them. It becomes a situation where there's no hope.
On April 19th, 2007. See this statement in context.