I wish I knew the answer to that question in the same detail you'd like to have.
I can't express strongly enough how much effort the government goes to, to reach all these people. Having MPs in the room, I will use this opportunity to ask you to help as well. We try to work with MPs and anybody else we can find to do this.
The good news is the world has changed a lot, certainly technologically, so we have all sorts of new tools we didn't have 10 years ago. It's unfortunate that some of the data we have is still a bit dated. We'll have some new information out as time progresses, so you'll see how much we're able to do.
I'm a huge advocate of getting seniors to fill out their tax returns. We will find them 100 times out of 100, if they fill out a tax return, because we share data with the revenue agency. On top of that, they also get a GST rebate if they're low income, so it's really a winning scenario for them to do it.
We also appreciate, especially on the low-income side, that it's not going to happen in every case. One of the things we work really hard on is to work with provinces to get their social assistance data for people around 64 years of age who might not file a tax return but who are likely on low income as well. Some of them are starting to cooperate with us, and again we'll get automatic data transfers in and I'll be able to find these people. If somebody ever made a CPP contribution, and if at the age of 65 we haven't heard from them yet, we go out to try to find them. Everybody gets a letter with their statement of contributions. It's not just on CPP either. We tell them about all the benefits they may be entitled to.
We have people on the ground across the country who go out to trade fairs, who go out to nursing homes. We try to do anything we can in that regard. One of the new things we're trying to do also is work more with third parties—the Salvation Army, tax planners, funeral directors—for survivors' benefits.
We're looking under every rock we can possibly find, and it's really a question of getting an understanding of why somebody might not want to apply for a benefit they may be entitled to. There is a recent Statistics Canada report that came out—I don't have it with me—that actually went into this a little bit. One of the things they realized was that because the GIS is an income-tested benefit, when people have a very small amount of the benefit—the kind of thing that literally tops out at $2 per month—they decide not to do it.
There are also some logical reasons they'd like not to do it: some provincial governments have programs in which the income from our program is used as a test against their program, and it could result in a loss of a benefit. So there is a conscious decision in some cases by people not to do it.
That's also an area we're working on with provinces, to try to get a better alignment across the benefits.