But we haven't really done any studies about representation of claimants in particular. The way the appeals process works, there is every effort to make it such that the individual does not need to be represented. The system is set up in a way that's very accessible. It goes to the locations where people live, especially at the first level of tribunal. It really is an informal and non-adversarial-based appeals process. But we haven't done any specific studies on that issue.
On June 8th, 2006. See this statement in context.