Absolutely.
There are two kinds of roles we can play. We can point out that the law is not being respected, and if the law is not being respected—if an institution digs its heels in and says, “We're not respecting the law because that's not our interpretation and we don't have to”—then we will end up before the courts, or sometimes the complainant will take the action and we will intervene with the complainant.
For example, Air Canada did not share our interpretation of what its obligations were under the act. So that ended up going to the court of appeal, and the court said that actually Air Canada has an obligation of results. It can't just show what it's trying to do; it actually has to perform.