On average, it can take from two to 20 years to resolve complaints. The most obvious examples are the 1984 complaint against the federal government, which was settled in 1999, and the complaint against Bell Canada, which was resolved 20 years later under the current system. We also have some less complex complaints from smaller groups, which take two to five years on average to be resolved.
On October 19th, 2010. See this statement in context.