Thank you.
I'll go back to the rules, or the response to complaints and so on.
What we've had, and what I've come to understand as one of the frailties and the weaknesses of the system, has been this confusion around our harassment policies—which are completely consistent with the Treasury Board's policies and so on—and also our code of conduct, and managers' and supervisors' confusion around how to manage the initial complaint of harassment, for example, because there seems to have been some mistaken belief that it was all to be managed as a conduct matter, as an offence.
As soon as we begin to treat it as an offence, people step back from the problem and go into this very legalistic and protracted adversarial system to try to get to the bottom of what's going on.
We're fixing that. We're combining those two streams, and we're putting the responsibility for leadership and supervision on as low a level as possible, so that front-line supervisors not only are expected but will have the authorities to manage the problem. If they don't—and that's where I've been criticized, perhaps, as being a little heavy-handed in some of my descriptions of what I expect out of my supervisors—if supervisors aren't doing their jobs, then we have to get new supervisors.
That's the accountability and leadership program that we're putting around conduct. It includes harassment and a respectful workplace. That's what we're doing. We're working very closely with the independent review by the CPC, because I think they will provide us with some independent advice as to the scope and nature of the challenge in areas that perhaps we haven't considered already.
They're doing an exhaustive review, and other than giving them all of the information and opening up our books, I'm looking forward to taking advice on that.
As we've talked about, pursuing these legislative and regulatory changes will be absolutely essential to giving life to the idea that, really, the day-to-day conduct management should fall to the lowest level. But when things get to the point where everybody's outraged and people have had enough, we need to be able to fire some people within the framework of a fair and legally sound system, so that we can not only regain the public trust, but protect it.