As my colleague mentioned, we meet with an awful lot of people in our offices and we hear horrendous stories like that. Given our commitment and the fact that we interact so much with the community, it's very helpful for us to start to get an idea of some of those signs that we might be seeing. It might be helpful to all of us if we had an idea of what those questions were.
On October 18th, 2011. See this statement in context.