Yes, we have the discretion under our legislation to refer it out. According to the way section 41 of our act reads, we are required to accept the complaint “unless”, and the first “unless” is if there is a redress mechanism, an alternate mechanism, or a grievance process that can handle the complaint. It's discretionary. We don't have to send it out to the other. When a complainant says, “Here are the reasons I don't want it to be sent out”, we can take the case and deal with it.
On October 16th, 2012. See this statement in context.