With respect to changing the culture of a particular organization or a department, how frequently do you have sessions at which you encourage openness and understanding? The words are wonderful and they read beautifully and it sounds great, but words are only words. They don't necessarily change things, even though the intention may be there. It's very difficult to change the culture of any organization just by putting it on a piece of paper. It's really a mindset that has to change.
On October 16th, 2012. See this statement in context.