We're not totally sure. However, we had another question in the survey about employees feeling free to initiate complaint processes and formal processes, and 40% of our employees said they were reluctant to do so. We think there's a connection between the two.
Again, that's something we need to drill down on a little more the next time around, because I'm worried that if the processes are there to help people and they're not using them, then it's hard to get at it.
Of course, what we want to do—and it's the objective of the policy—is prevention. It's better when it doesn't happen at all. However, when it does, people should feel free to use the processes that are there.