I'd like to drill down to what these words in the values and ethics code actually mean and what happens on the front line. It says that an employee can bring the matter “in confidence and without fear of reprisal” to the attention of immediate supervising.
Let's say a female clerk is being harassed by her immediate supervisor. She wouldn't take it to him. She would take it to a senior officer or the Public Sector Integrity Commissioner. You're saying you take 12 months, on average, to resolve this. Do you make the effort to move that employee to another job in the meantime? That's an awfully long time to be working in a tough situation.