But deputy heads are not on the floor. When I was a minister, I knew deputy heads weren't on the floor. So how do you look at the on-the-floor behaviour? It's an ongoing environmental scan. How do you do that? Do you have managers who are asked to do that, which is what I was asking. I wasn't asking about the deputy heads—they're the last resort when people are worried or looking at the responses. What about the ongoing everyday management process?
