But deputy heads are not on the floor. When I was a minister, I knew deputy heads weren't on the floor. So how do you look at the on-the-floor behaviour? It's an ongoing environmental scan. How do you do that? Do you have managers who are asked to do that, which is what I was asking. I wasn't asking about the deputy heads—they're the last resort when people are worried or looking at the responses. What about the ongoing everyday management process?
On October 25th, 2012. See this statement in context.