Thank you.
I have a private member's bill that deals with the complaint and grievance process within our prison system, but I see clearly in the statements you made on October 16 that there are two different types of formal mechanisms to filing a complaint. One is filing a complaint of harassment in accordance with the policy of harassment prevention and resolution; the second is filing a grievance. You're clearly differentiating the two.
What is the clear difference between filing a complaint versus filing a grievance?