Also, with regard to the informal mechanism, it says here that it includes discussions with an informal conflict resolution practitioner or with an employee assistance program counsellor. I'm guessing neither of these two are actually on hand in various organizations or departments, so how does that process actually get initiated? What happens in order to call in that resolution practitioner or program counsellor? What is required? We're not getting the full details here?
On October 25th, 2012. See this statement in context.