Okay.
You said that you had a 72% response rate, which was very high. If that's the highest, higher even than in some other countries, what does that tell you about those who are responding? Does it tell you that they are really engaged, or does it tell you that they really want to provide feedback because there are a lot of problems with certain issues?
From your experience, what do you think about the 72%, besides the fact that they're engaged?