Thank you so much for being here today. Your study is extremely interesting to me. I have a couple of questions.
First, did you compare our results with other countries in terms of their public civil servants and such surveys? Are we sort of on par and within the parameters of normality, or are we on one scale or the other of extremes? That's my first question.
Second, I note here that respondents said that they felt that members of the public were harassing them 31% of the time. I found that very interesting, and wondered if there was any kind of follow-up discussion or something for next year's survey. What does one do with that? I mean, it's a work environment. If you are providing service to members of the public, then obviously that has an impact. But it's not your colleagues or the actual public service itself harassing you.
The other thing I wanted to ask was what the context of the survey was. You've taken the survey. You've captured your responses. Some of us have worked in various work situations, whether they be with the federal service or not. In my case, I worked for the federal government and provincial governments, etc., in my past life. Whenever you work in a bureaucracy, or anywhere else, for that matter, there are some employees who can be disgruntled employees or just unhappy people. How do you put that in the context of the respondents? Has that been looked at? Do you correlate your figures, your data, and your responses with there maybe being 10% of public civil servants who are vexatious complainants or whatever? I don't know. That's why I'm asking the question.
Thank you.