First, I find it very unfortunate that there are situations where people feel they have no recourse. They have issues and complaints and they don't feel the recourse is going to work for them. I think that is very unfortunate. Hopefully, with the work that is being done to make the process of handling these complaints more efficient and more fair, that will build more confidence for people who are in similar situations.
On November 20th, 2012. See this statement in context.