You made a statement near the end of your opening remarks that “alternative dispute resolution statistics suggest a higher rate of harassment incidents”, but that if “most complaints are actually being resolved through the options of self-help, supervisor intervention, or mediation” rather than the other methods, you've indicated that you find that encouraging.
The numbers seem to imply that statistics have gone up. Is it encouraging because we're able to resolve them early and prevent them from escalating? Could you just explain to me why it's encouraging?