Right.
This is part of what makes my job the best job in Canada, as far as I'm concerned. It's these kinds of complexities and nuances.
One of the things that we as managers and I as Clerk have to be very careful of is the notion that there are various people involved in the administration who provide direct service to members. They may provide absolutely brilliant service to members and be recognized for that and do it in an exemplary fashion.
That does not necessarily make them exemplary employees.This is a hypothetical comment, but you might have a person who views themselves as an individual providing an individual service and is very proud of it and so forth, but does not operate very well in the work environment with other team members—say, with other teachers—and is disrespectful to the supervisor, and feels that they can set aside any kind of directive—