I certainly think the speedy resolution of the issue is the way to deal with an awful lot of these things, right at the very beginning, when something is flagged, not having to leave it to go through alternate managers. I think much of the problem that we've been hearing about is the process issue, where people just didn't feel there was an opportunity for a speedy resolution of the complaint or issue and that continued to brew and become bigger and bigger.
On the issue of the regular mandatory training sessions that you referred to, how often is regular mandatory training? What does that mean, actually? Is that once a year, every two years, as far as the training sessions for managers and people at that level are concerned?