I think the initial changes, Madam Chair, occurred within the year. I think the story came out in early 1998, and before the end of 1998 this hotline was set up.
The CDS had issued directives to look at our policy and procedures. We moved very quickly on this. I think that's an important issue as well for signalling change. You can't take a long time to address it. You have to develop a few critical objectives, set some realistic but urgent timelines for them, and then move very quickly to implement those changes.