We adopt similar approaches. I think the dialogue and the awareness are what we favour. When you have conflicts between individuals, you have to talk about them to understand where the conflicts come from and how it's being perceived.
In terms of our methods, we do support facilitation, mediation, but also trying to understand what is the root cause of the conflict. Sometimes it's in the workplace and sometimes it is not. Our employees may be subject to pressures that are not related to the workplace but that come out in the workplace. Understanding where it comes from is helpful.