If the complaint is unfounded, you have an employee who feels.... A lot is perception. A lot of us are getting used to being criticized and all the rest of it, and we just have to suck it up; that's just the way life is. There are a lot of people—men and women—who aren't able to do that through no fault of their own, but just because of their own sensitivities.
If a claim was unfounded, what was done? Was it just, “Your complaint is not founded. Goodbye and thank you very much”, or do you actually go one step further and try to change the attitude in that particular department or of this particular person? Is it just because it doesn't meet your terminology? You have an employee who's feeling that way. What gets done about it, anything?