Primarily we encourage informal discussions with your manager to start with. As we are very small and we have very few complaints, I can't say we have a lot of experience managing these types of issues. At this point in time, our experience has been good.
The challenge with a small organization such as ours is that an informal mechanism of that sort relies very much on trust, and you have very few people to go to. You are basically dealing with a limited pool of people to whom you can address your challenges. If a person is not comfortable addressing this with their manager, we have to encourage them to discuss it with another manager.
Primarily we try to encourage better communications and prompt reporting to their management. Those are the first steps.