Once again we will provide our recommendation from an external, independent point of view, and then they have to decide if they'll implement those recommendations or what they'll do with them.
In some cases they see the problem slightly differently, and they come up with a resolution that is slightly different but that provides satisfaction to the complainant. In some cases they are wholly in agreement with our recommendation. In others they say we're full of it, that they don't think it works, and their legal adviser tells them they cannot do what we're recommending.