The conflict resolution processes or mechanisms within both the CF and DND are fairly complex. We inform people about them. We educate them on how the whole system works—where they need to go, where to find all those references, how to find a template for either a grievance or a harassment complaint, where to find the links to websites.
If it's more of a referral, there's the MPCC, the Military Police Complaints Commission, and we refer them to the military police. Sometimes it's a financial issue they have, so we connect them with a compensation officer. It's to guide them through that very complex process.