Thank you, Madam Chair.
Mr. Gauthier, thank you for joining us once again. We still have a few questions for you.
This morning, you said that, sometimes, a large number of complaints is a sign that an organization is healthy.
How do we make that happen?
What is the recipe?
As you must have heard in all the questions, people feel that a large number of complaints is an indication that there are problems. But you said that the facts suggest otherwise.