Thank you, Madam Chair, and thank you for coming back, Mr. Gauthier. We certainly appreciate your giving us more time.
As you have said, we are hearing more and more from more and more departments that people are accepting nothing less than zero tolerance. The atmosphere and culture of the workplace is a key component. That's where we start, and that's what has to be implemented.
My colleague had started with a question, and you had to stop, so I'll give you a chance to complete the question she asked. Could you describe what would cause your office to reopen a case, who makes the request to reopen a case, and what the criteria are for reopening a case?