Thank you, Madam Chair.
I would like to welcome our guests. I think this is the largest group we've had since we've been doing this study. Welcome and thank you for your testimony.
I have some questions for PSAC, so, Ms. Benson, they might be for you, or if you want to refer them to anyone else, feel free to.
I have a couple of questions in regard to your report. It states that most of the complaints are resolved informally and that confidential agreements are drafted between the parties. Can you give me some examples? I noticed that a lot in this report. It seems as though a lot of different things are being resolved informally. How would they resolve them informally? Can you give me a couple of examples of the consequences if they're resolved informally?