Maybe I'll take a first crack at that.
We most recently tried to address it through the development of the workplace violence prevention and protection initiatives. We specifically looked at remote and rural communities in the risk assessment and identified, to answer your point, that these employees are potentially going to face particular risks associated with dealing with the public. There are also just the potential stresses of that work environment.
In the training we've put together, we do address situations in which people are working alone and they don't have the same support network that you would have in an urban setting.
I'll say that I don't know if we have completely cracked the nut. I think one of the issues we have is reaching those individuals sufficiently with the prevention or protection materials they need to have. We've moved to workbooks and some self-study guides for them to use. It's difficult for us to have the same type of training environment in those northern and remote communities as there would be in a large urban centre. We are still working that through. It's something particularly for employees in our retail network and in those communities that we have to solve.
I know that in Quebec in particular our human rights representative has spent time going to some of those northern communities with her team to try to address some of the unique situations that have come up. It's something we're still working on and seeking solutions to.
