That's great. That's the front end of prevention.
You said most of the incidents involve one employee harassing another. Some of the people I have spoken to in various workplaces—not yours—have suggested to me that this is often the most difficult kind of harassment to deal with because there's an inherent conflict of interest in that you're representing both people involved, and especially when unions are representing both people involved.
I wonder if you could tell us a little bit about what is actually the most effective resolution method.