In summary, what I'm hearing is it's not just being persistent and consistent, but you're also talking about leadership and being proactive as well.
Let me ask you a question in terms of PSAC. Is this the kind of thing you share with the other unions or the other departments? Is this how you're managing this at Canada Post? For example, it sounds like you have an excellent training program. Is that shared with other departments so that they're not reinventing the wheel, so that they can be doing the same thing?