Madam Chair, I'm going to be sharing my time with Roxanne James, my colleague.
Thank you for taking time from your busy schedule to be with us this morning. I certainly appreciate your presentation and congratulate you on the fact of there being no complaints for five years.
I always say when things like that happen, there's a reason. It's either camaraderie or leadership or how things are handled. If you wanted to point to a few factors that you feel are important, that make your workplace such a safe and happy place, I'd say, what would be some of the factors you would point to?