Okay, sure. The timelines are as soon as a written complaint comes into the committee, they need to deal with it quickly; in most cases, we say within five working days. They will appoint the parties to do the investigation. The investigation has to be done as quickly as possible and resolved within 10 working days in most cases. There could be some issues where there is more involved, and with mutual agreement of the committee, they could extend those timelines. Timelines are a key factor. People's memories fade over time and they hear other things, and they change their view or outlook, and that could reflect in their witnesses and so on. We definitely want to make sure that it's dealt with as quickly as possible and not be so bureaucratic. Even though you see a lot of steps, if you really follow it, there are not that many. It's a very good floor and it works almost every time. There are very rare cases that after this process somebody is not satisfied and they go to the human rights tribunal or the commission.
On February 7th, 2013. See this statement in context.