Yes and no. First off, the informal conflict resolution process is in most departments. I should point out that the RCMP, for example, still does not have an informal conflict resolution program that's been approved, it still doesn't have a well-developed process, and it's in the process of hiring a number of ICMS practitioners. For an ICMS process, people who are new to that type of a process and are fearful or uncertain or uncomfortable have the option of asking for a union representative to attend with them, but that's more for accompaniment and comfort than classic representation.
In a complaint filed under the Canadian Human Rights Act, it's normally the Public Service Alliance of Canada that assists its members when there's a complaint before the Canadian Human Rights Commission. But the Canadian Human Rights Commission will not generally deal with a complaint filed unless it has assurances that all other reasonable methods of resolving the thing, based on internal department policies, have been utilized. It's something we advocate to people in case the internal mechanisms don't work in resolving the issue, and then they have that to rely on as a fallback position. But it's not considered as the first avenue to try to resolve these issues.