Part of what I'm speaking to in that recommendation is that people working in different sectors are often the front-line people. If an older woman has gone into a place where she's reaching out for assistance--it may be at a bank, in a hospital where she presents with injuries, or even when someone makes a call to police--these sectors are well positioned to offer support and to refer the woman to the right people who can actually help.
At the front lines in these sectors, there's often a lack of awareness of who in the community might be the most helpful to this woman. It really depends on the community you're in as to what kind of resources a woman might be able to get access to.
All those sectors have made improvements over the last few years in understanding elder abuse and the abuse of older women as a phenomenon, but we need to move forward as well.