Our thinking was that when you're able to point to a meaningful set of data that you can be sure is consistently collected and is valid, and you can show what the problem is and how you're dealing with it, that builds credibility in the organization's ability to deal with the issues it faces. We're hoping that this recommendation will contribute to the organization having more credibility among employees in how it is dealing with the issues they bring forward.
On February 26th, 2013. See this statement in context.