Our focus is always on making sure that the employee is aware that there are a number of venues that they can access in terms of bringing a complaint forward. They can come directly to human resources. They can speak to their manager. They can speak to their union representative. They can speak to another employee.
As soon as we become aware in human resources that there is a possibility or a potential complaint of this nature, we deal with it immediately. We bring in the employee. We have a confidential conversation. We discuss the nature of the events and we discuss with them what their options are and what the steps are for an informal process versus a formal process.