Thank you Madam Chair.
Deputy Chief Federico, Toronto is recognized, perhaps internationally, as one of the most diverse cities in the world; we certainly welcome people from all over the world to Toronto.
In working with harassment or discrimination cases, often your victim or complainant may be from a minority group, an immigrant of colour, and may also be handicapped. They may be handicapped by the fact that their linguistic ability in one of our official languages, English or French, is not fluent, or perhaps their skills, or the appearance of an age factor.
Perhaps you could walk us through how you handle when you receive a complaint like this. How do you determine which avenue to go down in terms of dealing with it as sexual harassment, racial discrimination, or as a faith discrimination? How do you dissect a case to give you the best outcome, the best knowledge of how to deal with it? Are there policies that guide you through that?