Yes, indeed. We do encourage reporting by assuring our members that we will, first of all, take them seriously, and give them a measure of control on the course of the events. In our procedures we make it very clear that a member always has the opportunity to address the offender. They can deal directly with the offender. After having done that, they don't require us to make the complaint official or formalize it.
As I said earlier, one of the goals is to help resolve. If the offender and the complainant can come to a resolution that's mutually satisfactory, we'll encourage that and allow for that. However, if the complainant is not satisfied with the outcome, then the complainant can always come and seek further assistance from the service.
We've made sure that our members are fully aware of the options they have. As I said, we produce these procedures, which are our statements about how a complaint will be managed. They're available. In fact, they're required reading for every member of the service. In there members will see where they can exercise some rights and some options in order to help resolve the issue. We recognize and take very seriously that the complainant has an opportunity to control the outcome of the course of the event. One of the ways is to deal directly with the offender. It's always an option.