I dare say it's literally a daily conversation. There are reminders throughout the service about how we care for our members. There are, for example, in every public area of the building—by that I mean places where employees resort to—reminders about our commitment to occupational health and safety, our commitment to human rights. The project charter is infused throughout virtually all of our operations, and we expect members to be talking about service excellence and how they can support each other. Plus, there's a high expectation on supervisors to make sure that the workplace is safe and disciplined, free of bigotry and discrimination. We hold our supervisors to account if an event is revealed where they didn't take action when they were supposed to. Plus, every time there's a promotion, the person being promoted takes the requisite courses, and those courses include references to reducing workplace harassment and harm in the workplace. It's a daily conversation, I'm proud to say.
On March 26th, 2013. See this statement in context.