Our role is really to provide direct assistance to the victim. We are there to provide information so that people are aware of the possibilities open to them. We do not always file an official complaint. As I was saying earlier, we can send a letter to the employer or we can provide people with moral support.
Generally speaking, when people come to see us, they know what they want. Some tell us that they are not interested in registering a complaint, but they want to talk about their situation with someone who understands them. The support and information department will look after that side of things.
The caseworkers actually have a big job, to put all the possibilities on the table and to provide people with sound information so they can make informed decisions.